RedCarpet is looking for a Service Desk & Planning Team Leader on behalf of a client
Lead a team and make a social impact

Are you a coaching leader with a knack for processes, planning, and customer service? Do you get energized by developing employees and optimizing an organization’s operations? Then this challenging role is for you. In this role, you’ll be responsible for leading an enthusiastic team and ensuring that the service desk, scheduling, and administrative processes run smoothly, efficiently, and with a focus on the customer. You’ll combine people-oriented leadership with a strong focus on quality, results, and continuous improvement.

What will you be doing? As the Service Desk & Planning Team Leader, you will be responsible for the day-to-day management of the department. You will create a work environment where employees can grow, take ownership, and enjoy working together. At the same time, you will focus on performance, quality, and achieving agreed-upon goals.

Your responsibilities will include:
• Leading the Service Desk & Planning team and fostering development, collaboration, and job satisfaction;
• Overseeing daily operations and ensuring tasks are carried out efficiently;
• Coaching and guiding employees using a coaching leadership style;
• Focusing on quality, productivity, customer satisfaction, and results;
• Monitoring KPIs and reports and making adjustments where necessary;
• Identifying bottlenecks and initiating process improvements;
• Developing, standardizing, implementing, and ensuring compliance with work processes and work instructions;
• Ensuring compliance with quality standards and uniform working methods;
• Ensuring effective collaboration between different departments;
• Serving as a sounding board for management and representing the team in internal meetings;
• Contributing to a professional, safe, and customer-focused work environment.