RedCarpet is looking for a Functional Administrator who feels at home in a dynamic IT environment and wants to make an impact at a customer-focused, socially engaged organization. For a valued client in Zwolle we are looking for an experienced and proactive professional to help manage, improve and future-proof systems such as Microsoft Dynamics 365, Anywhere365, Exact Synergy and customer portals. You will work closely with users, suppliers and colleagues within the IT team, with the goal of optimal customer interaction and satisfied end users. What will you do? As Functional Administrator you are the bridge between users, development teams and suppliers. You will ensure reliable operation of applications that are critical to customer service. Your responsibilities: Manage customer-facing applications and ensure stability and security Identify and resolve incidents and user questions Coordinate changes and improvement projects Interact with internal stakeholders and external suppliers Analyze processes and identify optimization opportunities